Enterprise Systems Management (ESM)

Complexity is at the heart of problems facing IT operations. Traditional IT environments are expanding creating complex issues for support staff. IT operations need increased visibility, analysis and automation. Numerous studies have conclusively shown that many enterprise systems implementations fail to deliver the expected benefits. While technically compliant, the implementations often lack key elements needed to align system-wide activity and drive performance. A lot of time, effort and money are invested integrating the system and getting it operational. Far less attention is paid to achieving required performance outcomes. As a result, it often takes years before the new enterprise solution provides benefits beyond the systems it replaced. In fact, it can take years before you break even.

Flexasoft approaches enterprise systems projects with the ultimate performance objectives front and center. Systems providers know a lot about software integration but less on how to actually improve performance with it. Flexasoft has extensive knowledge in integration support process optimization, post-implementation realization activities, and driving return-on-investment for systems implementations.

We collaborate with you to create an ESM tools services strategy that addresses the specific needs of your organization, ensures data and infrastructure availability, increases responsiveness and improves reporting and real-time dashboards.

Client Challenges

  • Increasingly complex infrastructure and manageability
  • Inadequate expertise and management skills in order to build systems specific to the enterprise
  • Lack of communication and correlation between the multiple ESM tools
  • Acquisition of tools from vendors and end-of-life product support
  • Lack of time and resources to implement and utilize the various features of the tools
  • Duplication of investments due to the limited reusability of tools and vendor-specific products
  • Lack of transparency in infrastructure operational issues

What Flexasoft Provides

Flexasoft provides ESM tools transformation strategies leveraging its experience, expertise and alliances with ESM Original Equipment Manufacturers (OEMs) and utilizes a large pool of ESM certified consultants who are also familiar with ITIL processes.

We aim to provide reliable and cost-effective ESM solutions that will help you improve your business uptime and reduce support cost.

Our key offerings include the following:

  • ITSM-based tools (Service-desk, Discovery and Configuration Management)
  • Network Management Tools (LAN, WAN and VoIP)
  • Servers, Applications and Database Management
  • ESM Consulting and Assessment Services
  • ESM Implementation Services
  • ESM Post-Production Support Services
  • ESM Infrastructure Shared Services

Business Value

  • Streamlined IT operations like incident and event-handling processes
  • Increased responsiveness and better mean-time-to-resolve
  • Increased scalability and flexibility of IT infrastructure to cope with the changing business dynamics
  • Increased transparency in IT infrastructure, compliance and operational issues
  • Reduced operational costs and faster Return on Investment (ROI) on ITSM investments
  • Effective business-IT resource alignment
  • Better uptime for business services
  • Integration of business processes and applications, which aids governance

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